The door won't open and the car's stuck behind it
Why it happens
It's usually a broken spring or a snapped cable. Sometimes it's an opener fault, or a door that's come off its track. The springs do the heavy lifting, so when one breaks, the door's too heavy for the opener to lift.
Why it matters
On a steep Buderim drive there's often no other way out for the car. And a door with a broken spring is heavy enough to hurt you if you try to lift it.
Response
Don't try to lift the door, and don't yank the emergency release cord while the door's under load. Call Thom. If it's safe to do, he'll talk you through releasing the opener over the phone. Then he'll come out, free the car and fix the fault. Emergency callouts run 24/7.




